Refund policy

Refunds

If your order arrives with a little oopsie—like a manufacturing error or damage—we’re here to help! Just send us a clear photo of the issue within 25 days of delivery, and we’ll arrange a refund or replacement.

If your refund is approved, it will be processed within a few days, and the amount will be credited back to your original payment method.

Returns

If you ordered the wrong size or color, that's totally okay! You can return your item within 25 days of delivery. Just make sure it’s unused and in good condition. The return shipping cost will be your responsibility. Once we receive the item, we’ll process your refund.

To start your return, email us at support@puddingkitties.com with your order details, and we’ll guide you through the process!

Need Help?

We’re always here for you! If you have any questions, just send us an email at support@puddingkitties.com or click the pink chat button in the bottom right corner of our website. We’ll be happy to help! 💕